Repair status
Track your repair.
Every WeFixed repair is tracked end to end — from check-in and diagnosis to repaired and ready-for-pickup, updated live. Enter your ticket number below to see exactly where your device is right now.
Have the order number from your receipt or confirmation message ready.
Check your repair status
Enter the ticket number from your receipt or confirmation message and the last name on the order — we’ll pull your device’s live status straight from our repair system.
Every stage, timestamped.
This is what your tracker shows while we work, updated in real time, with a plain-English note at each step.
- Waiting for inspection 10:23 AM
- In Progress 11:02 AM
- Repaired ~12:30 PM est.
- Repaired & Picked Up -
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01
Waiting for inspection
We check your device in and log its condition in writing, ready for a technician to inspect.
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02
In Progress
Diagnosed and under active repair. If a part has to be ordered, the status shows “Waiting for parts” until it arrives, then the repair continues.
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03
Repaired
Repair finished and fully function-tested, your device is ready to pick up.
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04
Repaired & Picked Up
Picked up in store or shipped back to you, with your warranty on record.
You’re never left guessing.
Live timestamps
Each stage is logged the moment it happens, so the status you see is the real one, never a guess or an estimate.
Milestone updates
We reach out at the steps that matter: diagnosed, quoted, in repair, and ready. No chasing us for an answer.
Mail-in, fully tracked
Shipped a device from out of state? Intake, diagnosis, repair and return are tracked end to end, the same as a walk-in.
Can’t find your order number?
It’s on your receipt and confirmation message. Lost it? Call the Repair Center and we’ll pull up your ticket.