iPhone · TrueDepth
iPhone Face ID Repair
- Face ID restored
- Original sensor kept
- $65 diagnostic
- Mail-in 50 states
Face ID stopped working and Apple told you to replace the phone. We don't replace the phone, we repair the sensor.
Your iPhone's TrueDepth system, the dot projector and flood illuminator behind that notch or Dynamic Island, is serial-paired to the Secure Enclave on your logic board. That's why a brand-new Face ID module won't work: the board only trusts the original sensor it was paired with at the factory. Bolting in a new part gets you nothing but "Face ID is not available." Restoring it means lifting your original dot projector or flood illuminator off the damaged flex, microsoldering it onto a new flex under a stereo microscope, and re-programming the serial so the Secure Enclave recognizes it again. This is board-level work most shops won't touch, and it's our signature repair.
When you need a face id repair
- "Face ID is not available", setup fails or the feature vanishes entirely after a drop, water exposure, or a prior repair
- Face ID died right after a screen swap, the front sensor flex was torn or disturbed when the display came off
- The "Move iPhone lower" / "higher" loop that never completes, no matter how you hold the phone
- "Set Up Face ID" won't finish, the circle won't complete or the phone says it can't activate the TrueDepth camera
- Intermittent Face ID, it works some mornings, fails others, often pointing to a cracked solder joint or marginal flex
- Attention detection fails, Face ID unlocks but won't confirm you're looking, or fails in the dark when the flood illuminator is the culprit
Honest by default
Every device starts with a $65 diagnostic and a written report, exact cost and timeline before we touch it. The fee applies toward your repair.
Final cost depends on which sensor failed, a flood illuminator transfer and a dot projector (Romeo) transfer carry different complexity, and on how cleanly the original sensor lifts off the damaged flex. Water-damaged or previously-opened phones can add work. Every job starts with a $65 written diagnostic, and that $65 applies toward your repair if you move forward. No surprise charges, no upsell.
Our face id repair process
Diagnose flood illuminator vs. dot projector
Not every Face ID failure is the same part. We test the system end to end to isolate whether the flood illuminator (the IR floodlight, often the failure point after water or a screen swap) or the dot projector (Romeo) is at fault, and confirm whether the flex, the sensor, or a board-side fault is the real cause. You get a written diagnostic before any work begins.
Microsolder your original sensor to a new flex
Because the sensor is serial-paired, we keep yours. Under a stereo microscope we desolder the original dot projector or flood illuminator from its damaged flex, clean it, and microsolder it onto a known-good replacement flex, microscopic joints, no shortcuts. This is the exact step Apple and carrier stores skip by handing you a new phone.
Re-program the serial to the Secure Enclave
Hardware alone isn't enough. We re-write the original serial data so the Secure Enclave recognizes the restored sensor as the one it was paired with from the factory, clearing the "Face ID is not available" lock that a plain part swap can never resolve.
Validate Face ID end to end
We enroll a face, test unlock in bright and dark conditions, verify attention detection, and confirm the "move lower" loop is gone. If it doesn't pass a full real-world enrollment, it doesn't leave the lab.
iPhone questions, answered.
Why does Apple tell me to replace the whole phone for Face ID?
Can you fix Face ID after a screen replacement broke it?
Will my data be safe during the repair?
How long does a Face ID repair take?
What's the success rate, is it guaranteed?
Is the Face ID repair under warranty?
Why WeFixed for Face ID
TrueDepth microsoldering is the exact work Apple and carrier stores won't do, they replace the phone because they can't lift and re-pair the original sensor. We've spent 11 years as board-level and microsoldering specialists doing precisely that. From our Clarendon lab in Arlington, VA, we diagnose flood illuminator versus dot projector failures, transfer your serial-paired sensor onto a new flex by hand, and re-program the Secure Enclave so Face ID actually works again. One lab, real specialists, honest answers, walk in or mail in from any of the 50 states.
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