Trust & policies

Terms of Service

The terms you agree to when WeFixed services your device — fees, the risks of high-risk repair, data responsibility, our liability, parts disclosure, mail-in, and unclaimed devices. Written plainly.

Last updated: June 28, 2026

01Acceptance of these terms

These Terms of Service (“Terms”) govern all diagnostic, repair, board-level and microsoldering, water-damage, and data-recovery services (“Services”) provided by WeFixed (“we,” “us,” “Company”). By delivering a device to us, authorizing Services in person, or submitting a mail-in or online repair request and agreeing to these Terms, you (“you,” “Customer”) accept these Terms and the Repair Authorization. If you do not agree, do not authorize Services.

02Our services

We provide electronics diagnosis and repair, including high-risk board-level and microsoldering, liquid-damage, and data-recovery work. Repair of electronics — particularly liquid-damaged, physically damaged, or no-power devices — is inherently uncertain. We perform Services using commercially reasonable skill and care, but we do not and cannot guarantee that any device can be repaired, recovered, or restored to working condition.

03Estimates and approval

After diagnosis we provide an estimate of parts and labor. Work beyond the diagnosis will not begin until you approve the estimate. Estimates are approximate; if additional issues are discovered, we will seek your approval before exceeding the approved amount.

04Diagnostic fee

A non-refundable diagnostic fee of $65 is charged for the diagnostic service we perform to evaluate your device and identify the issue. This fee pays for the diagnostic labor and is earned when the diagnosis is performed, regardless of the outcome and regardless of whether you proceed with any repair.

If you authorize and pay for the repair, the $65 is credited toward the total repair cost. If you decline the repair, the $65 remains payable for the diagnostic service already rendered. The diagnostic fee is not a charge for a completed or successful repair.

05Authorization to perform services

By accepting these Terms you authorize us to open, disassemble, test, and perform diagnostic procedures on your device, including procedures necessary to evaluate liquid-damaged or no-power devices. You represent that you are the owner of the device, or are authorized to consent to Services on the owner’s behalf.

06Payment

Payment is due in full upon completion, before the device is returned or released. We may require a non-refundable deposit toward special-order or non-returnable parts before ordering them; such deposits are not refundable once parts are ordered. Unpaid balances may accrue interest and reasonable collection costs as permitted by law, and unclaimed devices are subject to the Unclaimed Devices policy below.

07If you decline the repair

If, after diagnosis, you decline the recommended repair, the diagnostic fee remains due, we will reassemble the device to the extent reasonably practicable, and we will return it to you. You acknowledge that a device received non-functional (for example, no-power or liquid-damaged) may be returned in the same non-functional condition, and that diagnosis or partial disassembly does not improve or restore the device.

08Risk disclosures for high-risk repairs

You understand that board-level and microsoldering, liquid-damage, bent- or damaged-board, no-power, and data-recovery services are inherently high-risk. During diagnosis or repair, your device may be further damaged, may stop functioning entirely, or may be rendered unrepairable or unrecoverable, even when we use our best professional skill and care. This is because pre-existing damage, corrosion, component fatigue, or prior repair attempts can cause failure that is not caused by us. By authorizing Services, you knowingly accept these risks.

09Data — backup required; data-loss disclaimer

You are solely responsible for backing up all data before delivering your device, and we strongly recommend you make a complete, independent backup. To the fullest extent permitted by law, we are not liable for any loss, corruption, or disclosure of data, software, or settings that occurs during or as a result of Services, including data-recovery attempts, which may be unsuccessful.

This disclaimer does not apply to loss caused by our gross negligence or willful misconduct.

10Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the Services or your device — whether in contract, tort, or otherwise — is limited to the amount you paid us for the specific service giving rise to the claim. We are not liable for any indirect, incidental, consequential, special, or punitive damages, including lost data, lost profits, loss of use, or the cost of substitute devices or services.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful or intentional misconduct, fraud, or personal injury.

11Warranty

Any express warranty we provide is stated on your invoice and in our Limited Warranty, and is limited to the specific repair performed and parts installed, for the period stated there. To the extent any implied warranty applies and cannot be disclaimed by law, it is limited in duration to the period of our express warranty. See our full Limited Warranty for details.

12Parts and repair disclosure

We use several categories of replacement parts, and we will tell you which category your repair uses before we begin and on your receipt:

OEM / genuine — parts manufactured or supplied by the original device maker.
OEM-equivalent / premium aftermarket — high-quality third-party parts made to match OEM specifications; not made by the original manufacturer.
Aftermarket / standard — compatible third-party parts that may differ from OEM in materials, performance, or features.
Used / harvested — genuine or third-party parts previously installed in another device and tested by us.

We do not represent any non-OEM part as “genuine” or “original.”

Manufacturer software notices and feature limits

Some manufacturers use software that detects replacement parts. After a repair using a non-OEM, used, or non-paired part, your device may display a persistent notice (for example, “Unknown Part” or “Non-Genuine Part”) and may log the repair in its service history. This notice is generated by the manufacturer, not by WeFixed, does not mean the part is defective, and we cannot remove it. Depending on the device and part, certain features may be limited, disabled, or report inaccurately — for example, True Tone, automatic brightness, battery-health percentage, Face ID, Touch ID, or camera features. We will tell you any known limitation for your specific repair before you authorize it.

Independent repair and use of non-OEM parts generally do not, by themselves, void your device manufacturer’s warranty under federal law (the Magnuson-Moss Warranty Act), although the manufacturer may decline coverage for issues it attributes to the replaced part. Your statutory consumer rights are not affected.

13Unclaimed devices

When your repair is complete, or when we determine no repair will be performed, we will notify you by your chosen contact method(s) that your device is ready for pickup (the “Notification Date”).

Devices must be collected within fifteen (15) days of the Notification Date. Beginning on day 16, a storage fee of $3 per device per day accrues and is added to your balance. Storage fees, like repair charges, are secured by our lien on the device.

A device not collected, and whose full balance (repair charges plus any storage fees) is not paid, within ninety (90) days of the Notification Date will be treated as unclaimed and abandoned. Under the artisan’s and mechanic’s lien laws of the jurisdiction where the device is held, WeFixed holds a lien on your device for all charges and may, after the applicable holding period and after giving the notice required by law, sell or otherwise dispose of the device and apply the proceeds to your unpaid balance.

Before any sale or disposal, we will send written notice to your last known address by certified or registered mail at least the number of days the governing statute requires, and will give any public notice the statute requires. Sale proceeds are applied first to the costs of sale, then to your unpaid charges; any surplus is paid to you as the statute requires. You are responsible for backing up your data; after the abandonment period, WeFixed may erase, wipe, or destroy all data on an unclaimed device, and devices with little or no resale value may be recycled or destroyed.

14Mail-in services

You are responsible for properly packaging your device, and we recommend insured, tracked shipping. You bear the risk of loss or damage in transit to us; title and risk for the inbound shipment remain with you until we confirm receipt. On receipt, we inspect and document the device’s condition, and that documentation is our record of intake condition. If you believe the device was damaged in transit, you must notify the carrier and us promptly; transit-damage claims are between you and the carrier.

For the return shipment, risk passes to you upon our delivery to the carrier. Return-shipping insurance is available at your request and cost; absent requested insurance, our liability for the return shipment is limited as stated in “Limitation of liability,” above. All other Terms, including the Unclaimed Devices policy, apply to mail-in repairs, calculated from the Notification Date.

15Governing law and venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules. Subject to “Dispute resolution,” below, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Arlington County, Virginia. Nothing in these Terms waives any non-waivable statutory consumer right you have under the law of your state of residence.

16Dispute resolution; arbitration; class-action waiver

Any dispute arising out of or relating to these Terms or the Services will first be addressed through good-faith informal resolution. If unresolved, the dispute will be resolved by binding individual arbitration administered by a recognized arbitration provider under its consumer rules, seated in Arlington, Virginia, under the Federal Arbitration Act.

You and we agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding.

Your right to opt out, and the small-claims option

Either party may bring an individual claim in small-claims court instead of arbitration. You may also opt out of this arbitration and class-waiver section by notifying us in writing within thirty (30) days of first accepting these Terms; if you opt out, disputes proceed in the courts identified above. Nothing in this section waives any non-waivable statutory right under the Virginia Consumer Protection Act, the Maryland Consumer Protection Act, or the D.C. Consumer Protection Procedures Act.

17Severability

If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary, or severed, and the remaining provisions remain in full effect.

18Entire agreement; changes

These Terms, together with the Repair Authorization and your invoice, are the entire agreement and supersede prior communications regarding the Services. We may update these Terms prospectively; the version in effect when you authorize a given Service governs that Service.

19Repair Authorization — what you agree to at intake

When you drop off or mail in a device, you authorize WeFixed to diagnose and (on your approval of the estimate) repair it, and you confirm each of the following:

the $65 diagnostic fee is non-refundable and is credited toward your repair if you proceed;
high-risk work may further damage the device or leave it unrepairable, and you accept that risk;
you are responsible for backing up your data, and WeFixed is not liable for data loss except for its gross negligence or willful misconduct;
WeFixed’s total liability is limited to the amount you pay for the service; and
for mail-in, you packaged the device and bear the risk of loss in transit to WeFixed.

These confirmations are captured on your signed work order or, online, by your agreement at checkout.

20Contact

WeFixed, 2722 Washington Blvd N, Arlington, VA 22201 · (571) 356-6923 · support@wefixed.com.

§Legal basis & references

This policy is written to follow current federal and Virginia, Maryland and District of Columbia law: