She works every day and can only come after closing.
She told us she works every day and only finishes at 8, so normal hours never worked and she could never get her device fixed. We told her to pick a day and we'd have a technician wait. She came in after we'd closed, once she was finally off work. The tech stayed and did the repair, at a fair price, and because it was a small after-hours job at the new location, no surcharge. That's what after-hours means to us, being there when the people who work can actually come in.